Returns Policy

  • Processing
    • Our team will approve for return, no question ask (only prepaid order are eligible to apply).
    • If customer want to return the product with any reason, So first of all customer have to Apply for Return within timeline.
    • Once we approved, then our team will share you the products links through email to select form them.
  • Condition
    • Product must be in same condition as customer receives it at delivery time.
    • Customer can claim the return for one time only.
  • Requirement
    • Require each side package image with label images to make sure the products is purchased through OneCart.
    • Product box & content images, which is received at delivery time.
    • Issue, why customer want to return the product.
  • Payments
    • Refund amount will be credited once seller received the product in original condition.
    • Any return payment will be processed in OneCart wallet.
    • Withdraw option will be available in 6 months from transaction days.
  • Shipping
    • If customer is applying return:
      • Customer needs to pack the item very safely using bubble wrap or anything else.
      • Customer needs to send package images through email, where we approved return before handover to pick up courier boy.
  • Timeline
    • Once our team verified the application. Customer needs to apply return within 3 working days.