Processing

• • Our team will approve for return, no question ask (only prepaid order are eligible to apply).
  • If customer want to return the product with any reason, So first of all customer have to Apply for Return within timeline.
  • Once we approved, then our team will share you the products links through email to select form them.
• Condition
  • Product must be in same condition as customer receives it at delivery time.
  • Customer can claim the return for one time only.
• Requirement 
  • Require each side package image with label images to make sure the products is purchased through OneCart.
  • Product box & content images, which is received at delivery time.
  • Issue, why customer want to return the product.

• Payments 
  • Refund amount will be credited once seller received the product in original condition.
  • Any return payment will be processed in OneCart wallet.
  • Withdraw option will be available in 6 months from transaction days.
• Shipping
  • If customer is applying return:
    • Customer needs to pack the item very safely using bubble wrap or anything else.
    • Customer needs to send package images through email, where we approved return before handover to pick up courier boy.
• Timeline
  • Once our team verified the application. Customer needs to apply return within 3 working days.