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- Our team will approve for return, no question ask (only prepaid order are eligible to apply).
- If customer want to return the product with any reason, So first of all customer have to Apply for Return within timeline.
- Once we approved, then our team will share you the products links through email to select form them.
- Product must be in same condition as customer receives it at delivery time.
- Customer can claim the return for one time only.
- Require each side package image with label images to make sure the products is purchased through OneCart.
- Product box & content images, which is received at delivery time.
- Issue, why customer want to return the product.
- Refund amount will be credited once seller received the product in original condition.
- Any return payment will be processed in OneCart wallet.
- Withdraw option will be available in 6 months from transaction days.
- If customer is applying return:
- Customer needs to pack the item very safely using bubble wrap or anything else.
- Customer needs to send package images through email, where we approved return before handover to pick up courier boy.
- Once our team verified the application. Customer needs to apply return within 3 working days.